SUPPORT	GOLD	SILVER	BRONZE	IRON	3Com 1st yr
PROVIDED	SHIELD	SHIELD	SHIELD	SHIELD	Warranty Only
Discounted NBX HelpDesk Support	Yes	Yes	Yes	No	No
Discounted NBX User Training	Yes	Yes	Yes	No	No
Discounted NBX Programming support**	Yes	Yes	Yes	No	No
Discounted Advanced Hardware Replacement	Yes	Yes	Yes	---	No
Discounted NBX Software Upgrades*	Yes	Yes	Yes	---	No
6 to 8 Hour Emergency Response Time	--	---	Yes	---	No
Unlimited NBX HelpDesk Support	Yes	Yes	No	No	No
Unlimited NBX User Training	Yes	Yes	No	No	No
All NBX Programming Changes**	Yes	Yes	No	No	No
NBX Advanced Hardware Replacement	No	No	No	Yes	No
NBX Hardware Replacement within 30 days	---	---	---	---	Yes
All NBX Software Upgrades*	No	No	No	Yes	No
Statistical Reporting	Yes	Yes	No	No	No
4 to 6 Hour Emergency Response Time	---	Yes	No	---	No
2 to 4 Hour Emergency Response Time	Yes	No	No	Yes	No
On-Site RITA NBX Telephony Module	Yes	No	No	No	No
24x7 Monitoring	Yes	No	No	No	No
24x7 Alert Notifications	Yes	No	No	No	No
24x7 Diagnostics	Yes	No	No	No	No
NBX Network Diagnostics and repair	Yes	No	No	No	No
Local nightly NBX Backups	Yes	No	No	No	No
Off-Site weekly NBX Backups	Yes	No	No	No	No
Trouble Logging & Reports	Yes	No	No	No	No
Committed On-Site Visits (optional)	Optional	Optional	No	Optional	No
* Review Support Package information
** Review Support Package information