Metropark provides 3 different levels of support plans to our NBX customers.Gold, Silver, and Bronze. Each level brings a higher degree of excellence. In addition to our Support Shields, Metropark offers NBX customers an extended Hardware and Software plan called Iron Shield.

Gold Shield Support Plan ... more

· Unlimited NBX HelpDesk Support
· Unlimited NBX User Training
· All NBX Programming Changes**
· Guaranteed Response Time 2 to 4 hours
· All NBX Software Upgrades performed by NBX Help Desk Support Staff*
· On-Site RITA NBX Telephony Module
· 24x7 Monitoring
· 24x7 Alert Notifications
· Ongoing Diagnostics
· NBX Network Diagnostics and repair
· Local nightly NBX Backups
· Off-Site weekly NBX Backups
· Trouble Logging & Reports
· Statistical Reporting
· Committed On-Site Visits - additional charge may apply (optional)

Silver Shield Support Plan ... more

· Unlimited NBX HelpDesk Support
· Unlimited NBX User Training
· All NBX Programming Changes**
· Guaranteed Response Time 2 to 6 hours
· All NBX Software Upgrades*
· Statistical Reporting

Bronze Shield Support Plan ... more

· Reduced MinuteHELP
· Software Downloads
· Response Time 4 to 8 hours

Iron Shield Warranty Support Plan... more

· NBX Hardware Advanced Replacement
· NBX Software Version Upgrades
· Emergency Response Times
· Access to our FTP NBX download web site

Click here for an Adobe Acrobat version of Iron Shield.