Gold Shield Support Plan

gold

 

Metropark's Silver Shield is for critical businesses and organizations who consider up-time and limiting issues a must. The Gold Shield is very similar to the Silver Shield, but our team of engineers are assisted by a RITA, Remote IT Assistant.  Having a full time appliance on site performing many duties working in tandem with Metropark engineers, makes your critical components that much more stable.

 

 

  • Unlimited HelpDesk Support
  • Unlimited Remote Training
  • All Programming Changes
  • Guaranteed Response Time 2 to 4 hours
  • All Software Upgrade Performances
  • Statistic Reporting
  • Ongoing Diagnostics
  • Network Diagnostics and repair
  • Local nightly Backups
  • Off-Site Bi-weekly Backups
  • Trouble Logging & Reports
  • Committed On-Site Visits - fees apply (optional)

    Gold Shield pdf

    Comparison Chart pdf

 

Non-contract pricing:

     $225/hr with one hour minimum.
       $225/hr per fractional hour after the first.