Platinum Shield Support Plan

platinum

 

Metropark's Silver Shield is for critical businesses and organizations who consider up-time and limiting issues a must. The Gold Shield is very similar to the Silver Shield, but our team of engineers are assisted by a RITA, Remote IT Assistant.  Having a full time appliance on site performing many duties working in tandem with Metropark engineers, makes your critical components that much more stable.

 

 

    • Unlimited HelpDesk Support
    • Unlimited Remote Training
    • All Programming Changes
    • Guaranteed Response Time 2 to 4 hours
    • All Software Upgrade Performances
    • Statistic Reporting
    • Ongoing Diagnostics
    • Network Diagnostics and repair
    • Local nightly Backups
    • Off-Site Bi-weekly Backups
    • Trouble Logging & Reports
    • Committed On-Site Visits - fees apply (optional)
    • Unlimited Call Center HelpDesk Support
    • Unlimited Call Center User Training
    • All Programming Changes for Call Center**

 

    Platinum Shield pdf

    Comparison Chart pdf

 

Non-contract pricing:

     $225/hr with one hour minimum.
       $225/hr per fractional hour after the first.