Iron Shield Warranty Support Plan
NBX Hardware Advanced Replacement
In the event your NBX gear needs to be replaced, make sure you have the Iron Shield from Metropark. We will advance replace the inoperable item(s) to you. The item(s) being advanced replaced must be covered by the Iron Shield Warranty Support Plan. Item(s) being replaced must be received at Metropark RMA department within 5 days from the delivery date of the advanced item or the full list price of the item(s) will be charged to you.
Emergency Response Times
Enjoy fast access to an NBX certified technician to make sure your NBX Gear is diagnosed, repaired or replaced. *We provide a 4 to 8 hour response on non-emergency calls and 2 to 4 hour response on emergency calls during normal NBX HelpDesk hours 8am to 7pm C.S.T. Monday through Friday. Holidays and all after hours calls will be charged at a premium. Emergency calls are available 24x7 but will be charged an Emergency premium. The Term for this support plan is one year, unless additional years are purchased as part of this quote.
*Response Time does not mean the product will be replaced within the specified response time.
Access to our FTP NBX download web site
*Download all releases of NBX software up to the latest version covered under the support plan. New Feature releases (i.e. 5.0, 6.0, 7.0) can be purchased for a discounted rate. In addition to the NBX Version software, you can also download, other NBX software such as ConneXections Gateway, pcXset, Tapi Dialer, Palm Dialer, Call Detailed Reports, Tapi Service Provider, etc...
*Make sure you obtain your appropriate keycode from your NBXHelpDesk Sales Representative.
Click here for an Adobe Acrobat version of this document.
NBX
VOICE SYSTEM COMPREHENSIVE IRON SHIELD MAINTENANCE AGREEMENT
TERMS
& CONDITIONS
1.
(i) This Agreement comes into force when signed by or
on behalf of the Customer, and by a person authorized
by Metropark Communications, Inc. a Missouri Corporation.
(ii) Subject to the provisions of this clause and clause
4 hereof, the initial term of this agreement shall be
a period of one year.
(iii) The Agreement will be renewed annually at the
ruling rate charged by Metropark Communications, Inc.
subject to termination by Metropark on thirty days written
notice after the first years commitment is complete.
2.
The Customer shall pay all charges invoiced under this
Agreement by the date indicated on the invoice. The
fixed charge will be invoiced monthly or annually.
3.
(i) Metropark Communications, Inc. will during normal
working hours (currently 8:00 am - 5:00 pm c.s.t.) Monday
to Friday inclusive, but excluding local or public holidays
and within reasonable time of request from the customer:
a)
Service (i.e., inspect, adjust and repair) the equipment
without charge, PROVIDED THAT the Customer will pay
for any service or replacement made necessary by his
or her own actions (e.g., accident, willful act or default).
b)
Replace at no cost any parts necessary for the efficient
working of the equipment, excluding labels, paper, covers,
handset/phone cord and other consumable items (All replaced
parts will become the property of Metropark Communications,
Inc).
c)
After hours and weekend emergency service is billed
at an additional overtime rate.
(ii) In the event of a major fault occurring and a repair
required to part of, or parts of the NBX Voice system,
Metropark Communications, Inc will provide an equivalent
part or parts to ensure the phone system is once again
operational. The replacement parts will be provided
within same day or next business day. Metropark will
work towards an immediate solution but may need to overnight
replacement parts to locations beyond normal Metropark
dispatching areas. This clause may not apply if the
customer's system requires service or replacement because
of the customer's negligence, willful act or default.
4.
Should the customer change the location of any equipment,
Metropark Communications, Inc. reserves the right to
terminate the Agreement without notice or to increase
the charges if additional costs are incurred. Metropark
Communications liability is limited to the performance
of the equipment supplied and Metropark accepts no responsibility
for consequential loss in the event of a system being
out of service.
5.
a) Metropark reserves the right to be exempt from liability
of this contract in the event of any of the following:
(i) The damage or fault is caused by the user's own
action or by willful damage.
(ii)
The system or any part of the system is shifted or re-sited
by anyone other than an authorized and acknowledged
person of Metropark Communications, Inc. or that the
NBX system(s) is not properly powered by a Uninterruptible
Power Supply (UPS).
(iii)
The system or part of the system is damaged due to any
form of electrical storm (lightning), water, physical
or excessive dirt.
b) This contract will only cover items listed on Schedule
A and may include any and all items of the NBX system
as follows:
- NBX Chassis and related motherboards and fans
- NBX Network Call Processor with Hard Drive
- NBX Keycode Licenses
- NBX Analog Line Card(s)
- NBX Digital Line Card(s)
- NBX Analog Terminal Card(s)
- NBX Analog Terminal Adapter(s)
- NBX Business phones
- NBX Power Adapters
- Cabling from NBX to demarcation point
- UPS power supplies (where supplied by Metropark Communications,
Inc.)
- Up to 30 minutes of remote software changes per yearly
quarter.
Also included is any testing or checking that may be
required to establish source or problem i.e. Telecom
Network or NBX Voice System problem. But, it does not
include the following:
-
External music source, External paging system
- External equipment such as Answer Machines, Cordless
Phones, Fax, Pay Phones, Modems, etc.
Download
contract here: IRON
SHIELD
