3Com Voice System Messaging from Metropark centralizes and integrates voice mail, e-mail, and fax mail so users can combine communications modes and take advantage of powerful message handling and distribution features.Supports find me/follow me capabilities, scheduled message delivery, distribution lists, message delivery scheduling and Interactive Voice Response (IVR) applications.
| Feature Name | Feature Description |
| Global Voice Mail Central Server Integrated with IP Messaging | The IP Messaging Central Server coordinates the synchronization of mailbox data for the Global Voice Mail feature. In the 3Com voice system , the Central Server is resident on the 3Com voice system regional office IP Messaging server, and does not require an additional server. There is one IP Messaging Central Server per enterprise, hosted on one of the regions in a 3Com voice system Multi Region configuration, or hosted on the regional office servers in a Region and Branch configuration. |
| Voice Mail Replacement Solution | IP Messaging can provide a migration to IP Telephony by providing a voice mail replacement solution when the integration points between the 3Com voice system solution and the legacy PBX are met, including call control information such as redirection reason and redirection number and delivery of message waiting indicator. Call control and MWI can be implemented using QSIG Basic Call (for call control) and Supplemental Services (for MWI) over T1/E1 or analog with DTMF tones for MWI. Because every legacy PBX environment is different, a Proof of Concept must be requested and successfully performed by GSO prior to delivery of a statement of work to implement this type of solution. |
| Redundancy, Intelligent Mirroring | The IP Messaging module system supports several redundant configurations using the Intelligent Mirroring feature. The IP Messaging module Intelligent Mirroring feature is intended to minimize service outages during server failure and server maintenance windows. This is accomplished by synchronizing the database and message stores of two IP Messaging module Message Management Unit (MMU) servers in near-real time. The synchronization is bi-directional and does not depend on active or standby state. In addition, the IP Messaging module Intelligent Mirroring feature supports centralized administration by allowing database updates to occur on either MMU server. Regardless of state, updates that occur on either MMU will be synchronized with its peer in near-real time. |
| G.711 | The IP Messaging module supports the G.711 μLaw (64 Kpbs) codec. For each deployment, only one of the supported codecs may be selected for message storage and audio record/playback on a system-wide basis. By default, the IP Messaging module uses the G.711 μLaw codec. This can be changed during installation or after installation. |
| G.729 | The IP Messaging module supports the G.729a (16 Kpbs) codec. For each deployment, only one of the supported codecs may be selected for message storage and audio record/playback on a system-wide basis. By default, the IP Messaging module uses the G.711 μLaw codec. This can be changed during installation or after installation. |
| Mailbox Login | The Mailbox Login feature is used to obtain, collect, and authenticate the identity of mailbox owners who are attempting to enter their mailbox. There are multiple methods that a mailbox owner can use to login to the IP Messaging module, depending on deployment configuration and user profile configuration. |
| Message Folders | The IP Messaging module supports the standard folders of Inbox, Saved Items, Deleted Items, Sent Items, and Drafts. The IP Messaging module also supports user-defined folders for use with 3rd party IMAP4-compliant clients. |
| Message Deposit | A voice message deposit is an incoming SIP call to the IP Messaging module that has been forwarded from a 3Com voice system call processor or a PBX via a 3Com voice system media gateway. The forwarding action is due to ring/no answer, busy, or unconditional call forward events that occur when a caller attempts to reach a subscriber who has a voice mail subscription. |
| Message Deposit Treatment Options | After recording a voice message, a caller has several options available if they did not hang up. |
| Message Retrieval | A voice message retrieval is an incoming SIP call to the IP Messaging module from a 3Com voice system call processor or 3Com voice system media gateway when a subscriber attempts to access their mailbox. |
| Message Review | The IP Messaging module allows mailbox owners to listen to and review the messages in their New, Save, Deleted, and Future Delivery folders. |
| Message Review Options | For each message that is reviewed, the IP Messaging module can provide to the mailbox owner the following information. |
| Message Auto Playback | When there are multiple messages in a folder to be reviewed, the Message Auto Playback features plays them all in sequence without any interruptions or prompts between each message. |
| Message Review Playback Controls | During the time that a message is being played to a mailbox owner, the IP Messaging module provides the following user controls: rewind playback, pause playback, and forward playback |
| Message Reply | During message review, a mailbox owner can reply to the sender of a message in one of two ways: replying with a live call and replying with a message |
| Message Forward | During message review, a mailbox owner can forward a message to one or more destinations. An unlimited number of destinations can be entered by the mailbox owner who is forwarding the message. |
| Message Append | The IP Messaging module allows mailbox owners to append to their messages when sending a message within their mailbox. This function is not available in the call answering portion of the TUI (message reply). |
| Message Annotation | When forwarding a message, a mailbox owner can annotate the original message by recording a message that is sent with the original message during the forward. The forwarded destinations will hear the annotated message first, followed by the original message. |
| Message Save | During message review, a mailbox owner can move a message into the Saved Messages folder. The messages will stay in the Saved Messages folder up to the maximum number of days allowed by the administrator. After the maximum retention period, the IP Messaging module automatically purges the message from the Saved Messages folder |
| Message Delete | During message review, a mailbox owner can move a message into the Deleted Messages folder. The messages will stay in the Deleted Messages folder up to the maximum number of days allowed by the administrator. After the maximum retention period, the IP Messaging module automatically purges the message from the Deleted Messages folder. |
| Message Delete Retrieval | Messages that are in the Deleted Messages folder can be reviewed and moved to the Saved Messages folder by a mailbox owner at any time up until the maximum retention period for messages in the Deleted Messages folder. |
| Message Record Options | After recording a message, the IP Messaging module provides the following options: review recording, rerecord, append recording, rewind playback, pause playback, and forward playback |
| Message Send | The IP Messaging module allows mailbox owners to send voice messages to other mailbox owners within the 3Com voice system system or to external destinations. A voice message is sent by recording a message, selecting one or more destinations, applying any send options to the message, and finally by sending the message. |
| Message Send Treatment Options | The IP Messaging module provides subscribers with message treatment options that improve contact with callers. Subscribers can perform the following message treatment after recording a message to be sent: mark as urgent, mark as private, future delivery, delivery report, and disable notification. |
| Message Delivery to non-subscribers | The Message Delivery to non-subscribers feature provides a method for subscribers to send voice and facsimile messages to non-subscribers. |
| Message Schedule Delivery | Mailbox owners can send messages to others according to a future delivery date. After entering the destinations and recording the message, a mailbox owner enters the date (MMDDYY) and time (HHMM) that the message is to be delivered. The IP Messaging module will send the message to the destination(s) at the scheduled time and date. |
| Message Delivery Report | The Message Delivery Reports feature allows confirmation that a recorded message has been accepted or received by the IP Messaging module, when it is sent to a recipient, when it is delivered, whether delivery failed or is still in progress. This feature confirms the message delivery with the time and the date. |
| Message Broadcast | The Message Broadcast feature allows a mailbox owner to send a message to many destinations, which can include internal phone numbers, external phone numbers, personal distribution lists, and system distribution lists. |
| Message Notification | The Message Notification feature allows a mailbox owner to turn message notification on or off for their defined notification procedure. Mailbox owners turn message notification on or off using the TUI or web provisioning. |
| Message Notification Options | The Message Notification feature allows a mailbox owner to turn message notification on or off for their defined notification procedure. Mailbox owners turn message notification on or off using the TUI or web provisioning. |
| Message Auto Delivery | The Message Auto Delivery feature allows mailbox owners to have new messages automatically delivered to another internal or external phone number. |
| Message Priority | Messages in IP Messaging module folders are sorted based on the following criteria: urgent/normal/private, date, time, and reviewed/un-reviewed. |
| Default System Greeting | If no greetings have been recorded by a mailbox owner, the standard IP Messaging module greeting that is played when calls are forwarded for message deposit is played. |
| Personal Normal Greeting | The normal greeting is recorded by a mailbox owner when they login via the Telephone User Interface (TUI) for the first time and perform the setup assistant. Mailbox owners can also change the normal greeting via TUI at any time from the main menu. |
| Personal Busy Greeting | The busy greeting is recorded by a subscriber when they login via the TUI and enter the greetings menu. the IP Messaging module will play the busy personal greeting (if recorded) when the call forward reason indicates “busy”, even if an extended absence greeting is active. |
| Personal Extended Absence Greeting | The extended absence greeting is recorded and activated by a mailbox owner when they login via the TUI and enter the Setup Greetings menu. The IP Messaging module will play the extended absence greeting (if recorded and activated) when the call forward reason indicates “no reply”, “unconditional”, or “busy” (if no busy personal greeting is recorded). |
| Personal Scheduled Greetings | Scheduled greetings are used to personalize how a mailbox is presented to callers leaving messages based on date and time characteristics defined by a mailbox owner. Mailbox owners can define scheduled greetings using the TUI or Web Provisioning, but greetings themselves can only be recorded via the TUI. |
| Personal Distribution Lists | Mailbox owners can create up to an administrator-defined number (up to 9,999) of distribution lists for their own private use via the TUI or Web Provisioning. For each entry in a distribution list, the subscriber can define a mailbox number, external phone number, and e-mail address for the recipient. The maximum number of entries in each distribution list is configurable by an administrator (up to 999,999). |
| Administrator Distribution Lists | The IP Messaging module supports administrator distribution lists which are personal lists created by administrator in system privileged mailbox (using either TUI or admin screen) and accessible only from mailbox created in. COS, Company and all subscriber destinations are available for creating broadcast lists. Administrator Lists are ideal for broadcasts that are available to specific administrators. |
| System Distribution Lists | The IP Messaging module supports system distribution lists which can be accessed by a group of subscribers based on System User Group (SUG) value. Any mailbox owner whose SUG value matches can view and use the system distribution list. System Lists are ideal for departmental lists accessible by members of the department. System distribution lists are created and managed by an administrator. |
| Directory Search | The IP Messaging module provides a directory search for several different functions, including: message forward, message send, and auto attendant directory assistance. |
| Directory Search Dial By Name | For the directory search by name, a caller enters touch tone keys representing the mailbox owner’s last name, the IP Messaging module searches for a match to the input and presents the results to the caller. The caller selects the appropriate result by pressing the # key. This feature speaks the mailbox names to the caller using the recorded name announcements or text-to-speech if enabled. |
| Mailbox Auto Login | The Auto Login feature is used to automatically enter a mailbox, bypassing password entry. |
| Mailbox Alias | The IP Messaging module Alias feature provides the ability for mailbox owners to define multiple numbers that point to their single mailbox. The Alias feature allows mailbox owners to identify multiple phone numbers that are directly associated with their mailbox. This allows the IP Messaging module to be aware of the mailbox owner’s identity, even when they are calling from other phones. There is no limit to the number of aliases that can be defined (the limit is defined by system parameters such as disk space and available memory). Each alias can have its own password, personal greeting, and Auto Login defined by the mailbox owner. |
| Personal Address Book | The IP Messaging module supports a Personal Address Book by providing the following functions: when reviewing messages, mailbox owners can add an entry into their personal address book, and mailbox owners can add, review, modify, or delete entries in their personal address book from the TUI Setup Options menu. |
| Shortcut Keys | The IP Messaging module provides shortcut key combinations for frequently-used functions. |
| Personal Auto Attendant | The IP Messaging module Message on Demand feature allows for the creation of personal auto attendant nodes that allow callers to navigate through a tree, selecting to print faxes or to listen to recorded voice files. This feature is available to administrators and mailbox owners. This feature is configurable via the TUI for administrators and mailbox owners, and using web provisioning for administrators. |
| Prompt Bypass | The IP Messaging module supports the Prompt Bypass feature by allowing any caller to press a DTMF digit to bypass a currently speaking prompt and subsequent prompts. For example, if a mailbox owner dials into their mailbox to listen to new messages, they can press 1-1-1 and hear the first message without listening to any prompts. This feature is used by users who are familiar with the TUI. |
| Mailbox Full Alert | The IP Messaging module Mailbox Full Alert feature provides the ability to inform mailbox owners when their mailboxes become too “full”. |
| Virtual Calling Card | The Virtual Calling Card feature allows subscribers to make outgoing calls from their mailbox. Administrators define the number of allowable minutes per month, configurable via web provisioning. If the subscriber has time remaining, they can press one key from the main menu to make an outgoing call. After the destination number is entered, the subscriber can press 9-9 at any time to cancel the outgoing call and return to the main menu in the voice mail session. |
| Privacy | The IP Messaging module allows callers to mark their message as private, which means that their message cannot be forwarded by the recipient. |
| Family Mailbox | For multiple users off a single mailbox, the IP Messaging module offers the Family mailbox feature. The Family Mailbox feature allows several mailboxes to be accessed by the same phone number. A family mailbox consists of a main mailbox and from zero to 999 submailboxes which are accessed by a common number. |
| Zero Out | The IP Messaging module supports “zero-out” functionality that allows callers to be connected with an operator, an internal phone number, or an external phone number. Callers can press “0” at any time during menu prompts to be connected to a phone number that is configurable by administrators and mailbox owners. Mailbox owners can change the phone number via TUI or web provisioning. |
| Call Back | The Call Back feature provides a prompt for callers and allows them to enter a “call back” phone number. This is a number where they can be reached, which may be different than the calling party information at the time of message deposit. Users can toggle the callback feature on/off from the TUI by pressing 4-4 at the Setup Options Menu. |
| Call Monitor | The Call Monitor feature allows a mailbox owner to listen to messages as they are being recorded and to optionally barge-in to a call with the person recording a message. This feature is enabled on a per-mailbox or per-class of service basis, and is disabled by default. |
| Message Waiting Indicator | The IP Messaging module provides message waiting indications (MWI) to IP Phones using SIP NOTIFY and to NBX IP Phones. |
| Music On Hold | The 3Com voice system solution provides a scalable, efficient, and flexible Music on Hold feature. Music on Hold (MOH) allows callers to hear a particular recording continuously while on hold. The 3Com voice system Music On Hold feature allows administrators to assign specific MOH files to different groups of users on a per-phone basis. The 3Com voice system solution supports an unlimited number of MOH sources. The MOH sources are stored at the IP Messaging module. When a caller is to be placed on hold, the 3Com voice system redirects the call to the IP Messaging module at a particular extension. The extension given to the IP Messaging module identifies the MOH source to play. |
| Force Password Change | The IP Messaging module can force mailbox owners to change their password on a periodic basis. The administrator defines the number of days that the password is valid for, from 1 to 999 days. A value of zero days indicates that the password will not expire. |
| User Password Change | The IP Messaging module allows mailbox owners and administrators to modify the password for a mailbox. Mailbox owners can modify their own password by using the TUI or web provisioning interface. |
| User Provisioning through TUI | The IP Messaging module provides the ability for mailbox owners to provision their mailbox using Telephone User Interface |
| User Provisioning through web | The IP Messaging module provides the ability for mailbox owners to provision their mailbox using the Web Provisioning Interface |
| Auto Attendants | The IP Messaging module supports the ability to administer auto attendants. The auto attendant feature provides call handling capabilities by automatically answering calls. There is no limit to the number of auto attendants that can be configured on the system. Auto attendants can be assigned to specific mailboxes (one or more), classes of service, and companies/divisions. |
| Information Mailboxes | The IP Messaging module provides Listen Only (or Information) functionality through the Message On Demand feature. Message on Demand refers to a tree of auto-attendant nodes that allow callers to navigate through the tree selecting to print faxes or listen to recorded voice files. The Message on Demand feature is available on all mailboxes, and all subscribers have access to the feature. |
| Announcement Mailboxes | The IP Messaging module provides Announcement functionality through the Message On Demand feature. This feature provides announcements to callers on a listenonly basis when they dial into an Announcement mailbox. This feature is available on all mailboxes, and all subscribers have access to the feature. |
| Bulletin Board | Bulletin board services provide the ability for callers to navigate through a tree, selecting to print faxes or to listen to recorded voice files, provide listen only information, and announcements. These services are provided using the IP Messaging module Message on Demand feature. System |
| Bulletin/Broadcast Mailboxes | The IP Messaging module provides System/Bulletin Broadcast functionality through the Distribution List feature. This feature allows administrators to create and manage system-wide distribution lists that are accessible to subscribers based on a Send User Group value. Forms |
| Mailboxes | The IP Messaging module provides forms or Q&A functionality through the Forms mailbox feature. This feature allows administrators to setup the mailbox prompts and specify whether input is voice recording or DTMF response. Administrators and subscribers with access to the Forms mailbox password can then login to the mailbox to collect the data |
| Survey Mailboxes | The IP Messaging module provides survey functionality through the Forms mailbox feature. This feature allows administrators to setup the mailbox prompts and specify whether input is voice recording or DTMF response. Administrators and subscribers with access to the Forms mailbox password can then login to the mailbox to collect the data. |
| Find Me Follow Me | The FindMeFollowMe feature gives mailbox owners the ability to make contact with others more efficiently regardless of location, day, time, or network access device. The FindMeFollowMe feature works across many types of networks including PSTN, wireless, and VoIP. The FindMeFollowMe feature supports simplified and complex contact methods. |
| Find Me Follow Me Call Intercept | The IP Messaging module FMFM Call Intercept feature ensures all calls are screened for calling party identification before contact with the mailbox owner is allowed. This discourages calls to mailbox owners from unknown callers. As a standalone feature, the Call Intercept feature is intended for residential mailbox owners who may or may not mailbox owner to a voice mailbox. |
| Electronic Fax Sending | IP Messaging provides fax server functionality, allowing electronic faxes as tif, jpg, png, gif, bmp, and pdf attachments in an email sent to IP Messaging which converts the attached faxes to the universal graphic format and delivers to a fax machine via local analog port or PSTN. Up to 20 fax destinations can be specified in one email. IPM sends success/failure return receipt notification for each fax destination. |
| Fax Message Deposit | The Fax Message Deposit feature allows callers to deposit a facsimile into a 3Com voice system mailbox. When a facsimile call is forwarded to the IP Messaging module, the call setup indication data is the same as a voice message deposit call. An analog or digital media gateway sends the facsimile to the IP Messaging module using SIP signaling, and performs the necessary translations between T.30 and T.38 facsimile signaling. |
| Fax Message Retrieval | The Fax Message Retrieval feature allows a mailbox owner to retrieve a facsimile message from their mailbox using the TUI. |
| Fax Delivery to Fax Machine | The Fax Delivery to Fax Machine feature allows the mailbox owner to print a facsimile message while logged into their mailbox via the TUI to any one of the following: default fax machine defined by the Class Of Service/Company/Division, fax machine defined in mailbox profile, and print to a fax machine defined by entering the digits via the TUI. |
| Fax Auto Delivery to Fax Machine | The Fax Auto Delivery to Fax Machine feature allows the mailbox owner to automatically have incoming facsimile messages printed to a fax machine. The fax machine can be any one of the following: default fax machine defined by the Class Of Service/Company/Division, and fax machine defined in mailbox profile |
| Fax Auto Delivery to E-Mail | The Fax Auto Delivery to E-Mail feature allows a mailbox owner to automatically have incoming facsimile messages sent to an e-mail account. The facsimile message is left in the New folder after it is automatically delivered. MWI is turned on and any notification procedures for the mailbox are performed. |
| Never Busy Fax | The IP Messaging module provides the Never Busy Facsimile feature by using the Facsimile Message Deposit feature along with the Facsimile Auto Print feature to record new inbound facsimiles, and automatically printing each one in the order/priority they were received. |
| Email Integration | The IP Messaging module provides a flexible unified messaging solution for different needs: client integration, email auto delivery, email client integration, email synchronization, and unified inbox. |
| Client Integration | This unified messaging scenario is for users who want to access their voice and fax messages directly from the IP Messaging server. Voice messages are .wav attachments and fax messages are .pdf or .tif attachments. |
| Email Auto Delivery | This unified messaging scenario is for users with access to a PC and don’t like to use their phone to access voice mail. This is a popular 3Com voice system unified messaging option because many users would rather deal with messaging on their computer rather than over the phone. It is simple and easy to configure and puts the least load on the IP Messaging module. Voice and fax messages are autoforwarded to an email account using SMTP. Voice messages are .wav attachments and fax messages are .pdf or .tif attachments. |
| Fax Attachment in Outgoing Email to Email Server | Fax messages are delivered in outgoing SMTP email messages as an attachment. The IP Messaging module supports attachments in “.tif” or “.pdf” format. The “.tif” format is the default. |
| Voice Mail POP3/IMAP4 Client Integration | A mailbox owner who is configured for an IP Messaging module email account can access their e-mail, voice mail, and fax messages using any e-mail client that supports the IMAP4 or POP3 protocol. |
| Email Synchronization | The IP Messaging module supports the Email Synchronization feature, which represents true unified messaging for subscribers. Their email client interfaces only to the email message store, and they have full synchronization of messages and message waiting indication at the voice mail store. This is accomplished using a combination of auto delivery and periodic polling with the email message store using POP3 or IMAP4 (with IMAP4 providing full MWI synchronization). Up to 100 mailboxes per 3Com voice system region can be provisioned with this feature (up to 20 on 3Com voice system Connect 100). Requires user provisioning and password updates via web provisioning. |
| Unified Inbox for Domino on IBM i | Lotus Notes mailboxes and 3Com voice system IP Messaging voicemail boxes can be synchronized using an API for IBM Lotus Domino 8.0 running on IBM i V5R4 or V6R1 operating system. Users can then receive and review voice and fax messages in their Lotus Notes mailbox. IP Messaging supports up to 1,500 Unified Inboxes per 3Com voice system region. |
| Unified Inbox for Domino on Windows | Lotus Notes mailboxes and 3Com voice system IP Messaging voicemail boxes can be synchronized using an API for IBM Lotus Domino 8.0 running on Windows operating system. Users can then receive and review voice and fax messages in their Lotus Notes mailbox. IP Messaging supports up to 1,500 Unified Inboxes per 3Com voice system region. |
| Email Integration with Exchange 2003 and Exchange 2007 | IP Messaging supports email integration with Exchange 2003 and Exchange 2007 for SMTP Auto Delivery and Email Synchronization via POP3 or IMAP4. |
| Reports | The IP Messaging module provides reports on a demand basis or on a scheduled basis. All reports can be viewed in real time using web administration or written to a disk file. Many reports can be delivered to one e-mail account. Reports can be scheduled. |
| Call Detail Records | The Call Detail Record (CDR) feature of the IP Messaging module provides detailed information about certain types of messaging events. These events are written to a CDR disk file in an ASCII format depending on the type of event. |