The 3Com voice system from Metropark lets organizations from 5 users to 20,000 users deploy reliable, standards-based IP telephony and convergence applications throughout the enterprise. Businesses can leverage their wired and wireless LANs and WANs to gain cost-effective and productivity enhancing communications. Designed for small-medium business, enterprise campus, multi-site and multinational networks, 3Com Voice Systems deliver modular components that facilitate migration to a multimedia converged communications environment while retaining traditional PBX features.
| Feature Name | Feature Description |
| Anonymous All | The Anonymous All feature gives the user the ability to set their privacy status so that from that point forward when they place calls their calling party name is “Anonymous”. |
| Anonymous Next | The Anonymous Next feature gives the user the ability to set their privacy status so that for the next outgoing call only their calling party name is “Anonymous”. |
| Anonymous Call Reject | Gives the user the ability to block anonymous incoming calls. |
| Attendant Console 3105 | Support for hardware attendant console complementing the phone. The console provides busy line field indication and speed dials for up to 100 extensions, allows the operator to initiate transfers or serial transfers, conferences, call parks and call holds directly through the console via programmable keys. |
| Automatic Call Distribution | Supports integrated Automatic Call Distribution (ACD) native to the platform. Refer to the ACD Group section for details. |
| Automatic Line Selection (Multiple System Appearance) | Multiple appearances of the same phone number. Allows the user to automatically answer a predetermined line by lifting the handset or pressing a mapped button. The number of system appearances (lines available for making or receiving calls) on a phone can be limited by the system administrator. The maximum number of system appearances for a 3101 phone is 2, and the maximum is 9 for 3102 and 3103 phones. The 350x IPhones do not support the ability to map buttons to system appearances. |
| Call Conference Three Way Calling | Audio path for multiple parties on single call, established just via user keystrokes, no outside intervention. Three way conferences are allowed. |
| Call Conference Six Way Calling | Phone users can create conference calls that include up to 6 participants (including initiator) without an external conference server. Supports up to five 6 party conferences per call processor. |
| Call Conference Drop | Terminate the last party to join a call conference without hanging up the receiver, leaving the other party on the call. |
| Call Coverage | Ability to define how calls are handled when “all else fails”. Options include: go to voice mail, go to an auto attendant, go to another phone number |
| Call Drop | Terminate the call without hanging up the receiver. |
| Call Duration Display | Display the duration of the call on the terminal. |
| Call Forward All (Universal) | User can direct all calls to another station or location also known as call forward universal. |
| Call Forward Busy | User can redirect calls to another station or location when busy. |
| Call Forward No Answer | User can redirect calls to another station or location after specified number of rings. |
| Call Forward Out of Coverage | When a call coverage point has forwarding enabled, system can either honor call forwarding rules of call coverage point or of the original called party (default). |
| Call Forward Programmable | Call forward can be programmed on the phone either via a soft key or button. |
| Call Forward Reminder | Reminds user through LCD display that they have calls forwarded to another number or voicemail. |
| Call Forward Remote | Another user on Access Control List can remotely call forward another user’s phone from their own phone. |
| Call History (Missed, Answered, Placed Logs) | User can view the last ten missed calls, answered calls and dialed calls through the LCD on the phone or web user interface. |
| Call History Display Sort | The sort order defaults to Newest first and can be changed via phone soft keys to either Newest First or Oldest First. |
| Call Hold | A button on phone set that places incoming call on hold, retrieves call. |
| Call Hold Reminder | User is reminded of a held call with an audible beep after the configurable amount of time. |
| Call Park/Retrieve | A user can put a call on “hold” (to a virtual extension) and then pick up from another phone in the system. The system also supports park timeouts when the call will come back to the original device. |
| Call Park Fallback | The call comes back to the original party once the park timer expires. |
| Call Park Button Mapping | Call park numbers can be mapped to buttons on 3Com IP phones. The status lights associated with the phone buttons then indicate whether the call park extension is being used. |
| Call Pickup Group | Allows a user to answer a call ringing on another extension where both extensions are part of a pickup group. Calls are picked by oldest ringing call within the group. There can be up to 75 members per call pickup group and up to 200 call pickup groups per site (call processor), with up to 200 memberships per user. Access to the pickup group can be granted to non-members. |
| Call Restrictions, Black List | Gives the user the ability to block incoming and outgoing calls based on specific numbers or patterns – same as call restrictions/ Call Blocking. |
| Call Restrictions, Blocking Inbound | Allows users to selectively restrict/permit incoming calls from user-defined origins (e.g. specific extensions, ANIs, off-net calls in general). |
| Call Restrictions, Blocking Outbound | Allows users to selectively restrict/permit outgoing calls to user-defined destinations (e.g. specific extensions, ANIs, off-net calls in general). |
| Call Restrictions, Call Screening | Allows users to selectively restrict/permit incoming calls from user-defined origins (e.g. specific extensions, ANIs, off-net calls in general). |
| Call Restrictions, Forward to Trunk | Can restrict call forwards by phones and users based on class of service settings and black/white lists. |
| Call Restrictions, Toll Screening | Access list to restrict the users ability to make toll calls (Class of Service Feature). |
| Call Restrictions, Transfer to Trunk | Can restrict call transfers by phones and users based on class of service settings and black/white lists. |
| Call Restrictions, White List | Ability for user to configure a “Permit” list for incoming calls – Part of Call Restrictions. |
| Call Return | Calls back the last incoming number. |
| Call Transfer, Attended | Redirect an answered call to another user after announcing the caller. This includes restrictions on trunk-to-trunk transfers, etc. |
| Call Transfer, Unattended | Blindly redirect an answered call to another user. |
| Call Transfer, Fallback | Prevents callers from being dropped due to transfer failures by transferring the call back to the station which initiated the transfer. |
| Call Waiting | Users can configure their phones to flash instead of playing a waiting tone when calls arrive while the users are on a call and at least one System Appearance line is available. The waiting tone can be configured as a single, double, triple tone, or “no ring”. Users can also configure their phones to play a double beep over the speaker or to play a double beep over the currently active device (handset, headset, or speaker). The call waiting tone plays once for each incoming call. |
| Called Party ID | Display the number of the called party. |
| Caller ID, Calling Party Number | Display the name of the calling party. |
| Caller ID, Calling Party Name | Display the name and/or number of the calling party. |
| Caller ID, Privacy | Allows caller identification (ID and name) to be delivered within the system while maintaining privacy outside the trusted network. This uses the SIP PAsserted- Identity field. |
| Camp On Busy (Automatic Call Back) | Allows users to wait on line (in queue) if the requested resource (called party) is busy for transferred calls and new calls. It connects the users in queue by calling them back – on a first-come, firstserved basis – when the requested resource becomes available. |
| Class of Service Override | Ability for a user to override a class of service (COS) restriction that may be defined for a particular extension. |
| Customer Accounting and Billing Codes | 3Com Voice IP Telephony supports the ability for users to enter Customer Accounting and Billing Codes (CABC), giving them the ability to manage client calls based on codes. CABC uses feature code 777 and is supported from 3Com voice system IP Phones, soft phones, or analog phones. CABC supports 3Com voice system multi site, importing via .cvs file, and entering multiple CABC’s during one call with a separate CDR for each CABC. 3Com voice system supports up to 10,000 CABC’s per region (including branches), up to 1,000 roaming CABC’s per region (including branches), and up to 10,000 roaming CABCs per enterprise |
| Directed Call Pickup | Enables the user to pick up a call ringing on their phone from another phone by feature code 455 and an authorization code. |
| Directory, Local User | The local user directory is available on the phone and through the user web portal. The phone directory is searchable and can be used directly to initiate calls. |
| Directory, Global User | The enterprise-wide user directory is available on the phone and through the user web portal. The phone directory is searchable and can be used directly to initiate calls. |
| Distinctive Ringing, Ring Patterns (Different Types of Calls) | The user can choose multiple ring patterns for different calls uniquely identifying different call types. |
| Distinctive Ringing, Selective Ringing (Ident- A-Call) | Ring with different characteristics based on whether a call is internal, external, private, hunt group, or bridged call. Telephone profiles can be configured with a default ring tone for each type of call. |
| Do not disturb | Used to route all incoming calls to the call coverage point defined for the phone without ringing the device. |
| DTMF Dialing | End-to-end DTMF signaling supported via SIP RFC 2833. |
| Feature Access Codes | Feature access codes allow (a subset of) system calling features to be used from an analog phone connected to an FXS media gateway. |
| Feature Codes | Feature codes allow the system calling features to be used from any 3Com SIP phone or authorized 3rd party SIP phone.. |
| Forced Account Codes | 3Com voice system supports the ability for users to enter Forced Account Codes (FAC) to access dialing privileges. Forced account codes (FAC) are special digit sequences of 2-16 digits that are used to control external calls. Forced account codes enforce and regulate the types of calls users can place based on the associated Class of Service. FAC’s can be flagged as roaming, which allows them to be used at any call processor in the system. The feature code for Forced Account Codes is 888 and can be accessed from 3Com voice system IP Phones, soft phones, or analog phones. FAC’s can be imported from a .csv file. 3Com voice system supports up to 10,000 FAC’s per region (including branches), up to 1,000 roaming FAC’s per region (including branches), and up to 10,000 roaming FAC’s per enterprise. |
| Forward to Mail | Automatically redirects all calls to voicemail with a single button push. |
| Hands Free Support | Incoming calls will be auto answered in the hands free mode and the call will be answered on the speaker phone after a audible beep. |
| Hotline (hot ring down circuits) | The phone connects to a predetermined number as soon as the user picks up the phone. Feature used often in elevators, common hotel areas etc. |
| Hunt Groups | 3Com voice system IP Telephony supports hunt groups native to the platform. Supports linear, circular, and calling group types. Up to 75 members can be logged into a hunt group, and there can be up to 150 hunt groups per site. |
| Hunt Groups (Login/Logout) | Provide log-in functionality with screen appearance for MWI for group messages. |
| Hunt Groups, Linear | Single pass through a list of members, with call coverage to a hunt group mailbox. |
| Hunt Groups, Circular | A cyclic pass through a list of members with timeout, and call coverage to a hunt group mailbox. |
| Hunt Groups, Calling Group | Simultaneous ringing to all members of a list with timeout, and call coverage to a hunt group mailbox. |
| Hunt Groups, Call Coverage | System hunt groups have their own call coverage path with multiple options and a unique voicemail box number. System administrators can configure the coverage of hunt group calls based on date, time of day, or day of the week. |
| Hunt Groups, Feature Interactions | Provides strong interaction with other system features, improving the experience for administrators, hunt group members, and callers. |
| Hunt Groups, Bridged Line Appearance | A primary or a secondary bridged phone can be part of a hunt group. |
| Hunt Groups, Malicious Call Trace | Hunt group members who initiate a Malicious Call trace are now automatically logged out of all hunt groups to optimize MCT call handling. Although logged out of the hunt group, the member phone can still received direct-dialed extension calls. |
| Hunt Groups, Message Waiting Indicator | Allows Hunt Group users to see the MWI and message status and retrieve contents for their own personal mailbox and hunt group mailboxes. Hunt group members have the ability on their phone to monitor MWI and message status, and to login/connect to that mailbox and retrieve the contents. |
| Hunt Groups, View Hunt Group Status | Allows users to view hunt group status using phone display. |
| Last Number Redial | Button causes last call to be re-dialed. |
| Malicious Call Trace | Calls received can be marked as malicious via feature code entry. SNMP trap is sent and CDR is marked as malicious. Special message is sent to the gateway (if call is from the PSTN) to alert authorities of the problem. |
| Message Waiting Indication (MWI), Audio | Message waiting indication on the phones when a handset goes offhook indicates new messages. |
| Messaging Waiting Indicator (MWI), Visual | A visual indicator of a voicemail message, (i.e. blinking lamp). System provides message count information on the phone displays. |
| Missed Call Indicator | Lists missed calls with ability to callback with press of a button. |
| Mobility, Single Region Hot Desking | Ability for the user to login in from any IP terminal anywhere in the network and get the same feature set as his primary phone. |
| Mobility, Multi Site Hot Desking | A user who is visiting a branch office or regional office in a multi site system can log in, using their home site extension to a phone located at the remote branch or regional office. If the user places an emergency call from the remote site, the call will indicate the site at which the user is located. This feature requires appropriate system configuration by system administrator. |
| Music on hold | A caller hears music when placed on hold, and this can be configured per phone profile. |
| Mute | A mute button to disable the microphone. |
| Paging, Analog External Paging System | System can interface to an external paging system via an analog FXS media gateway for zone paging or all-page requirements. This allows users to dial an extension and then page overhead. Analog end points cannot be part of a page group. |
| Paging, SIP External Paging System | System can interface to an external paging system via 3rd party SIP speakers for zone paging or all-page requirements. This allows users to dial an extension and then page overhead to SIP speakers that can be part of a page group. |
| Paging, Phone to Phone (Send Beep with Calling Number) | Beep page can be sent to another user with feature code. The called party will see the calling name along with a beep. |
| Paging, Group (Zone) | A caller can broadcast a message to other phones that are members of the same paging group. There can be up to 300 members per group and up to 100 groups per site. |
| Phone Lock/Unlock | The lock/unlock feature allows a 3Com phone to be locked by the user to disallow outgoing external calls and to unlock the phone, if it is already locked. The lock/unlock feature allows the following outgoing calls even when locked: Emergency calls and internal calls within 3Com voice system or as defined in Class of Service (COS). |
| Power Fail Transfer Station Support | 3Com voice supports lifeline services on each analog gateway by automatically cutting through a single analog line in case of power failure. |
| Privacy, Calling Number Suppression | Ability for the user to suppress caller ID information for outgoing calls. Outgoing caller ID can be suppressed for all calls or the next call. |
| Privacy, Block Silent Monitor/Barge-in | Allows users to make private calls that are not able to be monitored. |
| Serial Calling (Transfer with Callback) | Serial Calling enables calls to land back to the originator after the call is disconnected by the third party. Can be mapped to an attendant console function button. |
| Silent Monitor/ Barge- In | Provides interactive user interface on phones to allow silent monitor & barge-in features. |
| Simultaneous Ring | Multiple phones with the same extension will ring simultaneously. |
| Speed Dial, Personal | Provides up to 9 personal speed dial numbers provisioned on phone or web interface. Ability to speed dial either through buttons on the phone or through feature codes. |
| Speed Dial, System | Provides up to 9,999 system speed dial numbers, configurable by administrator only. Can be viewed in the phones, user provisioning or system provisioning screens. Can be mapped to a button and dialed through the phone LCD using the scroll keys or through feature code. |
| Transfer to voicemail, Direct | Allows users to transfer a caller directly to the mailbox of any other user on the system. |
| Voice Mail access | Allows users to access a voice mail system to allow logging into their mailbox. |
| Warmline (warm ring down circuits) | The phone connects to a predetermined number if the user picks up the phone and does not dial a number within a pre-determined period of time. |