Metropark’s Voice Exchange (MPVEX) allows many enhancements to your caller’s experience. Typically, your MPVEX is the first form of communicating you will have with your callers. So, you will want to have a professional and friendly voice talent to make sure your callers are greeting properly and provide your information correctly. This greeting is called and Auto-Attendant.
The Auto-Attendant can be programmed to answer only after normal business hours, or during holidays, or maybe you want the Auto-Attendant to answer after 6 rings when no one else picks up. Just remember the Auto-Attendant will be working for you 24 hours a day, 365 days a year (no overtime pay needed).
Since you have one of the most versatile unified communicaton platforms in the world, you will want to let the MPVEX Auto-Attendant work for you often. One of the first things you will want to do, is to make sure your greetings are professional and friendly sounding. This site will help you create some standard scripts to get you started. MPVEX MOH can also create your Marketing OnHold scripts.
If you won’t need to many options, you may be able to use our Standard Script Generator to handle all the scripts you may need. Here are the standard Auto-Attendant greeting scripts that most companies will provide their to their callers:
Here are some samples:
Greetings for OPEN HOURS
■ Thank you for calling ABC Corporation, Maker of Nice Things. If you know your party’s extension you may enter it at any time, or select from the following menu options:
■ Thank you for calling ABC Corporation, Maker of Nice Things. Please select from the following menu options:
■ Thank you for calling ABC Corporation, Maker of Nice Things. All of our agents are currently busy with other customers, but your call is very important to us. If you know your party’s extension, you may enter it at any time, or select from the following menu options:
■ Thank you for calling ABC Corporation, Maker of Nice Things. If you know your party’s extension, you may enter it at any time, or listen carefully to the following options as our menu has recently changed:
■ You have reached ABC Corporation, Maker of Nice Things. We are located at Twelve Thirty Four Main Street next to Walmart All of our representatives are currently busy with other customers, but if you know your party’s extension, you may dial it at any time or stay on the line to leave a message. One of our representatives will call you back.
Greetings for CLOSED HOURS
■ Thank you for calling ABC Corporation. You have reached our offices after hours. If you know your party’s extension you may enter it at any time or select from the following menu options to leave a message.
■ Hello. You have reached ABC Corporation after normal business hours. Please select from the following menu options:
■ Thank you for calling ABC Corporation. Our offices are currently closed. Our normal business hours are 8:30am to 5:30pm, Monday thru Friday. If you know your party’s extension you may enter it at any time, or select from the following menu options:
■ Thank you for calling ABC Corporation. You have reached our offices after hours. Please leave a message and we will return your call the next business day. Thank you.
Greetings for HOLIDAY
■ Thank you for calling ABC Corporation, Maker of Nice Things; we are currently closed for the holiday. Please leave a message and your call will be returned when we return.
■ Happy Holidays from ABC Corporation! At this time, our office is closed for the holiday season. Please leave a message and your call will be returned when we return.
■ Thank you for calling ABC Corporation. At this time, our office is closed for the holiday. Please leave a message and your call will be returned when we return.
Holiday Specific Greetings
■ Thank you for calling ABC Corporation. At this time, our office is closed in observation of %Holiday%. Please leave a message and your call you back when we return.
Greetings for INCLEMENT WEATHER
■ Thank you for calling ABC Corporation; we are currently closed due to inclement weather. If you know your parties extension you may dial it now or Please leave a message and we will call you back as soon as we get back. Thanks again, for calling ABC Corporation
■ Thank you for calling ABC Corporation. We are unable to answer your call right now, due to some very bad weather our area is experiencing. Please leave a message and your call will be returned as soon as we are able.
You may want to use the Standard Greetings and then add a Departmental or IVR Menu for your caller to route themselves to who they want to talk with. IVR stands for Integrated Voice Response. They hear your greeting’s Voice tell them to press a number, which is Integrated with your phone system making thier Response a destination (IVR) Example: You may want your callers to hear “For Accounting press 1”. Then your caller will press the “1” on their keypad and they will be routed to your accounting person or accounting group. Keep in mind, callers don’t want too many options in the first or main greeting. They may feel lost, so keep it as short as possible, Please use this script generator to come up with plenty of options for your callers.
Many business owners use the IVR Menu to give the callers routing information to individuals or groups of people. You can also use the IVR Menu greeting to provide additional information which can be helpful to the caller without needing to have an employee take the call. Here is an example:
For Sales, press 1
For Service, press 2
For Accounting, press 3
For directions to our showroom press 4
or press 9 for our name directory
Imagine you are waiting “ON HOLD” for someone at your company. What do you want to hear and how long will you wait until the messages repeat? Those are some things to think about. We typically recommend music that lasts about 2 to 3 minutes. Over the music, we recommend some nice words about their wait and your company.
Ideas:
1.) MUSIC – All our agents are currently busy – Please be patient. We will be with you momentarily – MUSIC – Have you already visited our website www.abccorporation.com? You will find all kinds of great ideas for your next project. Your call is very important to us, so please hold the line, we will be with you as soon as possible.- MUSIC – Just a moment please, the next available team member will be with you shortly.
2.) MUSIC – Thank you very much for holding. Currently, our staff is busy with other customers, but we will be with you momentarily. – MUSIC – Did you know that ABC Corporation was voted the top 5 companies in 2022? We are extremely proud to serve you and we’ll be with you shortly. MUSIC-
3.) The ideas are endless…
Metropark Support Team works directly with Metropark’s studio, so we make sure your callers will be treated professionally ON HOLD. Call 314-439-1900 #1 or email support@metropark.com for help with MoH.