Your Metropark Voice Exchange can be accessed from your deskphone, smartphone, tablet, and PC. MPVEX was designed to allow you to “Untether” yourself from the office desk. Where ever you go, you can have access to MPVEX.
With so many optional devices out there, we allow the MPVEX user to enjoy many of the PBX in the CLOUD features no matter what device they may be using. To enhance your MPVEX functionallity, a common thread between all of your telephone access devices is a simplifed MPVEX Star Code list. When on an MPVEX phone device which may not have any soft keys or buttons to push, use these codes to enhance your experience.
|Enable Call Forward||Turn call forwarding on|
|Disable Call Forward||Turn call forwarding off|
|Toggle Call Forward||Flip call forwarding on or off|
|Update Call Forward||Change the number forwarding goes to|
|Park and Retrieve||Park and Retrieve a call. IE. Blind Transfer to *31 to Park. *31 to Retrieve|
|Valet Park||Valet park a call. System will announce the parking slot number|
|Valet Retrieve||Retrieve a Valet-parked call. *51 followed by slot number. IE. *5100|
|Check Voicemail||Call *97 to check voicemail box|
|Direct to Voicemail||Send call directly to voicemail. IE. Blind Transfer to **101|
|Intercom||Place an intercom call. *0 followed by the extension number. IE. *0101|
|Call Center Login||From deskphone or Nimbus enter *60 to login to MPVEX Call Center|
|Call Center Ready||Once in Call Center enter *61 to become READY to receive queued calls|
|Call Center Away||Stay logged into the Call Center, but mark yourself AWAY – stop calls|
|Call Center Logout||Log out of the MPVEX Call Center|
|Privacy||Make an anonymous call. *67 followed by the number. IE. *678005551212|
|Enable Hot Desking||As a device user, log into a phone and take it over|
|Disable Hot Desking||As a device user, log out of the hot-desked phone|
|Toggle Hot Desking||As a device user, log in or log out of a phone (depending on current state)|
|Direct Pickup||Pick up call ringing another user. *8 followed by ringing ext. I.E *8100|
|Dynamic Call Recording||While on a call press *1 to start a recording and *2 to stop a recording|
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Some features like Call Recording have a monthly additional cost, but most features are standard and will just need to be enabled on your account, if not enabled already.