Platinum Shield - Business Phones & Office Phone Systems St. Louis, MO | Metropark Communications Inc.

Platinum Shield

Platinum Shield Support Plan


Metropark’s Silver Shield is for critical businesses and organizations who consider up-time and limiting issues a must. The Gold Shield is very similar to the Silver Shield, but our team of engineers are assisted by a RITA, Remote IT Assistant.  Having a full time appliance on site performing many duties working in tandem with Metropark engineers, makes your critical components that much more stable.

  • Unlimited HelpDesk Support
  • Unlimited Remote Training
  • All Programming Changes
  • Guaranteed Response Time 2 to 4 hours
  • All Software Upgrade Performances
  • Statistic Reporting
  • Ongoing Diagnostics
  • Network Diagnostics and repair
  • Local nightly Backups
  • Off-Site Bi-weekly Backups
  • Trouble Logging & Reports
  • Committed On-Site Visits – fees apply (optional)
  • Unlimited Call Center HelpDesk Support
  • Unlimited Call Center User Training
  • All Programming Changes for Call Center**

    Platinum Shield pdf

    Comparison Chart pdf

Non-contract pricing:

$225/hr with one hour minimum.
       $225/hr per fractional hour after the first.