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MPVEX Feature

Call Transfer

Understand the differences between Attended and Blind Transfers to route calls efficiently.

Differences Between Attended & Blind Transfers

“Attended Transfer” and “Blind Transfer” are two methods used to transfer calls from one party to another. Each serves a different purpose depending on the situation.

  • Attended Transfer

Warm & Coordinated

  • Also known as a warm transfer or consultative transfer, involves the intervention of the person initiating the transfer.
  • The person initiating the transfer places the caller on hold and contacts the intended recipient to inform them about the call.
  • After ensuring the recipient is ready, the transfer completes by connecting the caller with the recipient.
  • Allows for coordination between parties and ensures the call reaches the most appropriate person.
  • Blind Transfer

Fast & Direct

  • Also known as a cold transfer or unannounced transfer — no interaction with the recipient beforehand.
  • The call is directly transferred to the intended recipient without prior notification or discussion.
  • The caller is typically unaware of the transfer until they hear the phone ringing at the destination.
  • Faster and more efficient when no specific context or briefing is required.
  • Summary

The main differences lie in the level of interaction before completing the transfer. Attended transfer involves coordination and communication between the transferring party and the recipient, while blind transfer does not require any interaction beforehand. Both methods have their use cases depending on the specific needs of the call.

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