Platinum Shield Support Plan
Metropark's Silver Shield is for critical businesses and organizations who consider up-time and limiting issues a must. The Gold Shield is very similar to the Silver Shield, but our team of engineers are assisted by a RITA, Remote IT Assistant. Having a full time appliance on site performing many duties working in tandem with Metropark engineers, makes your critical components that much more stable.
- Unlimited HelpDesk Support
- Unlimited Remote Training
- All Programming Changes
- Guaranteed Response Time 2 to 4 hours
- All Software Upgrade Performances
- Statistic Reporting
- Ongoing Diagnostics
- Network Diagnostics and repair
- Local nightly Backups
- Off-Site Bi-weekly Backups
- Trouble Logging & Reports
- Committed On-Site Visits - fees apply (optional)
- Unlimited Call Center HelpDesk Support
- Unlimited Call Center User Training
- All Programming Changes for Call Center**
$225/hr with one hour minimum.
$225/hr per fractional hour after the first.