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MPVEX Feature List

Enhance your business with Metropark Voice Exchange — from unified communications to enterprise call center features, all in the cloud.

  • 100+ Features
  • Geo-Redundant
  • Instant Setup
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A

8 features

1-6 Digit Extension Dialing

A numbered extension is associated with each user on the system.  This number can be a small as 1 and as high as 6.  Normally 3 or 4 digits are used by most businesses.

Attended Transfer

Transfer a call to an extension, group, or phone number after announcing the party to be transferred. Here’s How To

Auto Attendant – Answering

Setup a telephone number that dials directly to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant feature.

Auto Attendant – Multiple Top-Level

Allows separate telephone numbers to be routed to unique Top-Level Auto Attendants. Each Auto Attendant is individually configurable

Auto Attendant – Sub-Level

Sub-Level Auto Attendants are often used for different departments within an organization. For example, you may have a main Auto Attendant for your company, plus Sub-Level Auto Attendants for Sales, Support, etc.

Auto Attendants – Top Level

Allows callers to select menu options using a standard telephone keypad.  Calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or multiple levels of additional auto attendants.  Top Level AAs are always On or Time Based.

Automatic Fraud Detection

A customizable monitoring system that automatically detects and alerts international toll fraud.

Auto-Provisioning

Provisioning a user’s phone can be time consuming. With Auto-Provisioning your phone deployment can be reduced to minutes.

B

7 features

Barge

An MPVEX Call Center feature which allows a Manager to listen into a live call and join to participate as needed.

Blacklist Phone Numbers

To “Black list” a phone number is the method to block callers from routing through to your PBX in the CLOUD and subsequently your phone users. Callers who are blacklisted will just hear a busy signal.

Blind Transfer

Transfer a call to another extension, group, or phone number without announcing the party being transferred. Here’s How To

Boomea (Unified Communications)

Browser based platform which allows for Inner-Office Chats and Messaging, Call History, Call Recording, Call Center Console, Notes & Tasks, Presence, MPVEX Phone Extension management, and make calls with Quick Call or Webphone*.

Burstable Call Paths

Configure your PBX to give extra call paths on-demand—up to 10 additional paths beyond your purchased amount.

Busy Call Forwarding

Automatically forwards your calls to an extension, group, or phone number when your phone is busy.

Busy Lamp Field (BLF)

A Red or Green light on an IP phone which tells you whether another extension on your same PBX system is busy or idle.

C

22 features

Call Center

Addon for companies needing call center features: agent login/out, automatic call distribution, wrap, reports, etc.

Call Detail Records

Real-time call logging via the portal. From, to, call duration, date and time, and call type information.

Call Forwarding

Forward calls via the portal, star code, or via your device. Calls may be forwarded to any extension or phone number.

Call Blocking

Block callers from routing through to your PBX in the CLOUD. Blocked callers will hear a busy signal.

Call History

IP phones maintain call history lists of Missed, Placed, Received and Forwarded calls with up to 400 entries.

Call Hold

Place calls on hold and play music or a marketing-on-hold commercial while a caller is on hold.

Call Park

Unlike a call placed on hold, a parked call may be picked up at another extension.

Call Queue Group

Callers placed in a queue group can listen to marketing messages while the system rings all associated phones.

Call Recording

Record individual users phone calls. Recordings are attached to call logs in the Portal, Boomea UC, or Emailed.

Call Restriction

Certain numbers may be restricted from calling. All International calls are typically always restricted.

Call Routing Time Frames

Allows routing decisions based on time and date. Multiple schedules for different departments.

Call Traffic by Extension

Administrators can track number of calls by individual.

Call Volume Reports

Review system call volume based on hour, day, week, or month.

Call Volume Graphs

Histograms graphically display calling patterns and trends by time of day, month, year, or custom dates.

Call Waiting Indicator

Indicates incoming call and Caller ID while another call is in process.

Caller ID

Customize the appearance of your outgoing Caller ID by outgoing number or extension.

Caller ID Blocking

Disable Caller ID for all outbound calls made from your PBX in the CLOUD.

Click2Call

Plugin for Chrome or Brave browsers to enable phone numbers on webpages to be dialed with one click.

Conference Call

Conference in any third party using the conference button on your MPVEX phone.

Conference On-Demand

Pre-programmed room numbers with PINs for meet-me or on-demand conferencing.

Conference Personal

Call conferencing set up for a personal user, with its own DID phone number.

 
Customer MPVEX Portal

Web-based interface to configure your PBX, manage queues, view CDRs, billing, voicemail, and more.

D

19 features

Dashboard Via Boomea

Access your dashboard from a browser or Boomea App. Review call logic, call flow, history, voicemail and more.

Dashboard – Quick Call

Enter a phone number into your Boomea Dashboard’s Quick Call section to initiate a call.

Dashboard Call Center

View and manage MPVEX Call Center agent monitoring, login/out, away/ready status and supervisor review.

Dashboard Call Recordings

Recorded conversations presented on your Boomea Dashboard.

Dashboard Voicemail

Listen, save, and delete voicemail messages from a simple, elegant Boomea interface.

Detailed Call Accounting

Real-time search of dates and duration of all calls on your system.

DHCP for VoIP Devices

Provide the IP addresses for all VoIP devices.

Dial During Announcement

Enter dial-pad digits without waiting for the announcement or greeting to complete.

Direct Inward Dialing (DID)

Set up a telephone number to dial directly to a group, queue, device, or extension.

Direct Inward System Access (DISA)

Make business calls from an outside line while appearing to call from inside your business.

Direct to Voicemail

Transfer a caller directly into a voicemail box without ringing the extension.

Directed Call Pickup

Pick up a call ringing at another user’s phone by dialing *8 plus the extension number.

Directory

Review local, company-wide, remote directories, or phone book on capable MPVEX phones or Boomea.

Disable Outbound Dialing

Disable outbound dialing for specific extensions.

Do Not Disturb

Silence calls, alerts, and notifications while your device is in DND mode.

Domestic Origination

Local phone numbers or DIDs in most LATAs in the United States with highest quality VoIP.

Domestic Termination

Competitive outbound call packages from pay-as-you-go to unlimited usage plans.

Dynamic Call Recording

Start and stop call recording on demand using star codes during an active call.

Dynamic Caller ID

Send a different phone number as Caller ID—ideal for companies needing localized presence.

E

1 feature

E911

Enhanced 911 or E911 service is a North American telephone network (NANP) feature of the 911 emergency-calling system that automatically associates a physical address with the calling party’s telephone number.  Every location and phone number where you utilize a device or SoftPhone must have an associated E911 charge and entry in the MPVEX Web Portal. The phone number associated with your location is then registered with the national E911 database.  PBX in the CLOUD is compliant with Kari’s Law and Ray Baum’s Act. Please note that You are responsible to update this information, if you move any device to a new location per the Terms of Service.

Change of Address Form:  https://www.metropark.com/911

F

5 features

Faxboxes

Faxes are received as PDFs delivered to your email inbox. Send faxes as easily as email attachments.

Find Me/Follow Me

Route calls to multiple destinations including cell phones, other PBX phones, or other numbers.

Find Me/Follow Me with Time of Day

The Find Me Follow Me feature can be turned on or off based on a time of day.

Firewall Your VoIP Network

Investigate packets to determine hazardous information and protect your VoIP network’s security.

Forward Calls Locally or Remotely

Forward calls to local extensions or outside phone numbers like cell phones.

G

1 feature

Geo-Redundancy

Installed in multiple data centers throughout the US for disaster avoidance and continuous availability.

 

H

3 features

Holiday Routing

Route inbound callers to different announcements or greetings based on holiday dates and times.

Hot Desking

Log into another MPVEX IP phone and take it over as your own.

Hunt Groups

Ring a group of users in order, or all at the same time, including cell phones and external numbers.

I

3 features

Incoming Privacy Screening

Choose to stay private and send callers directly to voicemail without answering.

Intercom

Place an intercom call that beeps the phone—the called party can answer without lifting the handset.

International Calling

Make calls throughout the world with competitive international rates.

L

5 features

LAN Segmentation

Divide your LAN into smaller segments to improve VoIP network performance and security.

Lifetime Software Upgrades

All software upgrades are scheduled and performed for the lifetime at no additional cost.

Line Appearances

Multiple line keys on MPVEX phones for busy operators handling many calls simultaneously.

Listen

Call Center feature allowing a Manager to listen into a live call from a calling queue.

Logo Wallpaper

Install branded logo wallpaper on ultra elegant MPVEX phone idle screens. Example…

M

6 features

Marketing On-Hold

MP3 audio mixing royalty-free music with your company’s commercial narrated by professional voice talent.

Marketing On-Hold By Location

Unique marketing messages based on location or queue for targeted messaging.

Meet-Me Conference

Pre-programmed conference rooms with PINs for scheduled or on-demand conferencing.

MMS / SMS Business Text

Use your business phone number for texting and receiving texts and multimedia messages.

Music On Hold

Royalty-free music played when callers are on hold, with hundreds of options available.

Multicast Paging

Send pages to groups of phones directly using broadcast protocol for reduced PBX workload.

N

2 features

Nimbus Softphone

Softphone for Apple iOS and Android—make and take office calls from anywhere using 4G, 5G, or WiFi.

No Answer Call Forwarding

Forward calls to a different coverage point when the user doesn’t answer—typically voicemail or FMFM.

O

4 features

One Button Redial

Redial the last number dialed with a single button press.

Operator Console Module

UC Client for centralized call routing for receptionist/operator to handle calls quickly.

Outbound Dialing Rules

Configure different types of outbound calls users can make.

Outgoing Call Blocking

Prevent calls to specific numbers or services like 1-900 numbers.

P

6 features

Park and Retrieve

Transfer a caller to a park number and retrieve the call from any extension.

Path Usage Reports

Review system call path usage based on day, week, or month.

Personalized Greetings

System, Groups, Queue Groups, Auto-Attendants, and Users all can have personalized greetings.

Picture Caller ID

Display a picture with Caller ID information on ultra elegant MPVEX phones.

Portability

Keep your existing numbers when moving to PBX in the CLOUD with managed porting process.

Privacy / Anonymous Calling

Enter a code before calling to restrict your Caller ID and appear anonymous.

Q

1 feature

Quick Dial

Enter or paste a number into the Boomea Dashboard’s Quick Dial screen to start a call instantly.

R

4 features

Real Time Line Key Control

Many phone systems require a reboot or a delay before line key changes can be achieved.  PBX in the CLOUD supports line changes in real time.  Note: certain phones may act differently than others.

Redirection & Provisioning Service

RPS enables seamless auto-provisioning of IP phones from manufacturers like Yealink, Snom, and Grandstream, ensuring compatibility and ease of deployment. 

Redundancy

Metropark’s Voice Exchange is installed in multiple data centers throughout the United States.  This allows for each one of your telephone devices to always have access to a working telephone system, should an outage occur at one of the datacenters or a region of the USA goes offline or loses power.  This is designed as part of Metropark’s Disaster Avoidance. 

Ring Groups

Enable multiple extensions to be joined as a group, and then route calls sequentially or simultaneously to that group.

S

8 features

Simultaneous Ringing

A feature which allows a user to route callers to multiple phones or outside phone numbers simultaneously.

Simultaneous Routing

A feature which allows a user to route callers to multiple phones or outside phone numbers simultaneously.

Share Call Recording

Once a call is recorded, a user may share the recording with others on the system.

Shared Call Paths / Line Share

Line Share allows for multiple branch offices to share call paths instead of paying for unused lines at each location.

SIP Trunking

Most of our MPVEX customer completely move to PBX in the CLOUD, however, if you own a premised based PBX, and want to realize the flexibility and cost savings of business-quality VoIP, Metropark offers ATA and SIP Gateway devices, or you can connect your SIP enabled PBX to our network and realize the benefits of VoIP.

SMS / MMS Business Text

Your business main phone number (or any DID number) can now be used in texting and receiving texts and multimedia messages from customers or vendors.

Softphone Support

MPVEX provides support for many Softphones whether calling from a PC, Laptop, Smartphone or Tablet.  The supported Softphone is the MPVEX NimbusPhone which can be downloaded for Apple or Android devices.

Speed Dial
A feature which allows a user to program a “speed dial” button on their MPVEX phone.  Press the button, and the number is dialed.

T

2 features

Time of Day Routing

Inbound calls can be routed to different groups or queue groups or individuals based on time of day.  IE. At 8:30am all inbound calls go to one phone for answering.  At 12:00pm all calls ring 5 different phones.

Toll Free Numbers

Utilize one or multiple Toll Free numbers which may be routed to a specific local DID, auto attendant, group or queue.

U

1 feature

User Dashboard Via Boomea

Access the Boomea Dashboard from a browser for call logic, history, voicemail, and UC features.

V

6 features

Valet & Retrieve

Park a call using the system Valet. The system will announce the parking slot number.

Virtual Extensions

An extension type that has no physical device information. Virtual Extensions are used to configure the routing of call traffic to and from PBX in the CLOUD, and to provide voicemail capabilities.

Visual Conference Center

A visual way to see participants and have control over active conference calls.

Voicemail

Associate a voice mailbox with an extension or use an announce-only voice mailbox to provide customers with a prerecorded message when they choose an option through an Auto Attendant or extension.

Voicemail to Email

Receive voicemail notifications via email with WAV file attachments and call details.

Voicemail Transcription

Voicemail Transcription, also known as MPVEX Readable Voicemail, is a feature that allows for voicemail messages to be transcribed into text that will show up in your voicemail area in Boomea.  If you are in a meeting or some other location where you can not listen to your voicemail, Voicemail Transcription is a fun solution.

W

2 features

Webphone

MPVEX supports many different webphone applications.  Built into our Boomea UC platform and designed for PC or Laptop users who are actively mobile is our MPVEX Webphone.  With the Boomea Webphone you always have your phone with you.  Dial or Type a phone number, click a number from your directory, Hold, Transfer, take or make another call with a call on hold, park a call and pick a parked call up all from the comfort of your PC or Laptop. 

Whisper

An MPVEX Call Center feature which allows a Manager to listen into a live call that originated in a calling queue and talk with the agent without the caller hearing the manager’s voice.

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